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Streamlining incident management workflows with ServiceDesk Plus Cloud - Masterclass 2024

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

Streamlining incident management workflows with ServiceDesk Plus - Masterclass 2024

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

The challenges in container monitoring and how Applications Manager eliminates them

Containers are standard, executable units of software in which application code is packed with all the dependencies, libraries, and other necessary elements required for the code to run in any environment quickly and with ease. Containers package the application code with all the necessary dependencies required and can easily be distributed and deployed anywhere, eliminating the need for additional infrastructure requirements.

Real-time, continuous DevOps monitoring: Why it matters and how to go about it

Flawless software performance and reliability are paramount for organizations to achieve success in the form of business value. To ensure this, real-time, continuous monitoring of development and operations (DevOps) pipelines has become more than just a formality for DevOps teams. In this blog, we’ll look at why DevOps monitoring has become a prominent part of IT engineering, exploring its benefits for DevOps practices and outlining practical strategies for successful implementation.

Introducing single-touch workflow automation in ServiceDesk Plus Cloud

In this video, we will learn what single-touch workflows are and how to build them in ServiceDesk Plus Cloud. Zoho Circuit, Zoho's no-code/low-code workflow automation platform, is now available within ServiceDesk Plus Cloud and helps IT and enterprise teams build single-touch workflows. Single-touch workflows are event-driven workflow automations that complete a set of IT tasks sequentially, in parallel, or as a batch, without requiring human intervention.

Top tips: Use generative AI to enhance your content

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. In this week’s edition, we’re going over how generative AI can help content creators improve the quality of the content they put out. ChatGPT’s release in November 2022 launched generative AI to the very forefront of the technological landscape. For a few months after that, it seemed like all people were talking about was generative AI (GenAI).

From bottlenecks to breakthrough: The impact of closed-loop remediation

The economy and businesses closely rely on network infrastructures functioning efficiently. Minor network bottlenecks and snags can cost companies a good chunk of money and negatively affect their reputation. When there is so much to lose, the natural reaction of organizations is to throw more people and, in turn, more money at the problem.

Happy National IT Service Provider Day: Celebrating the unsung heroes

Have you ever wondered how your favorite online store stays operational 24/7, or how your company seamlessly connects employees across the globe? The secret behind these smoothly running digital experiences often lies with a dedicated group: IT service providers. Today, on National IT Service Provider Day, we celebrate these unsung heroes who keep the wheels of our digital world turning. They tackle a multitude of challenges to ensure businesses operate efficiently and securely.

Postgres performance monitoring: Best practices and key metrics

Before diving into how to ensure the reliability, availability, and optimal performance of your PostgreSQL database, it’s essential to understand the necessity of constant vigilance for its maintenance. This vigilance forms the backbone of a healthy PostgreSQL database. So, how exactly can you achieve this? The answer lies in comprehensive Postgres monitoring.

How to monitor Apache web server performance metrics

Apache, the world’s most popular web server software, powers an estimated 30.2% of all active websites. Known for its reliability, flexibility, and robust features, Apache has been the backbone of the internet for decades. From small personal blogs to large-scale e-commerce platforms, Apache’s versatility allows it to handle a wide range of web applications with ease.