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Atlassian

Beyond IT: How to Use Jira Service Desk for Non-Technical Teams

Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.

DevOps vs. Compliance: A Guide to Having it All

Atlassian product teams use a blend of agile and DevOps practices. But there are still SOX and ISO compliance standards to meet when it comes to change management. What's a modern dev team to do? Join Guy Herbert, Atlassian's IT compliance lead as he shows how we combine peer review and build testing with a new approach to compliance in order to deliver customer value quickly while meeting our compliance obligations.

How to Create Jira Custom Fields - Demo Den April

Jira Product Manager demonstrates how to create custom fields in Jira Cloud in this month's Demo Den - a monthly feature demo brought to you by the makers of Jira Software Cloud. Nathan Sturgess showcases how to create custom fields in both classic and next-gen. See how much easier it is in next-gen. Also hear the answer to the Spicy Question of the Month: “Is Jira turning into Trello?” (Hint: it’s not).

Atlassian acquires AgileCraft to scale agile to the enterprise

We’ve heard from our enterprise customers that these problems are really hard to tackle – and they need our help along the way. That’s why we’re excited to share we’ve entered into an agreement to acquire AgileCraft, a leader in enabling scaled agile transformations. Many Atlassian customers, including AT&T, Anthem, NCR, TIAA, and Duke Energy trust AgileCraft to scale their teams’ agile practices.

What ITIL 4 means for you and your team

As every company becomes a software company, your role as an IT professional is evolving from supporting the business to differentiating the business. You’re now enabling change and technical innovation to drive competitive advantage. To keep up in this world, it’s time for IT teams to move toward agile approaches that value ease of use, collaboration, and delivering value.

Caching in: performance engineering in Jira Cloud

Go behind the scenes with the Jira team and see how we performance-engineered our way to a zero-affinity cloud architecture that runs at enterprise scale. Performance engineering is a big deal when you’re serving millions of users from every corner of the globe. We previously wrote about a large engineering transformation program for Jira & Confluence, which we codenamed Vertigo – read more about the overall program here.