2020 will go down as one of the hardest years that brick-and-mortar businesses have ever experienced. By the end of March this year, half of the world’s population was estimated to be on “lockdown,” causing an unprecedented shift in priority for businesses from brick-and-mortar stores to ecommerce channels.

Every team has their experts. Maybe you’re the expert for a segment of your team’s applications—the person who’s always called when there’s a problem or when something unexpected happens or when things just look “weird” and the solution isn’t simple. Maybe there’s two of you or even, if you’re lucky, three!

Artificial intelligence for IT operations (AIOps) means a lot of different things to a lot of different people, so a definition of what it is and what it does is difficult to nail down. In an age where digital acceleration is priority zero, companies are evaluating cultural shifts towards new operating models like service ownership to unlock efficiency in a complex world of hybrid cloud environments, AIOps emerges as an attractive potential investment to solve central IT aches and pains.

Leave it to Amazon Web Services to find a way to make their massive celebration of all things cloud entirely virtual, free, and even bigger. Even though we won’t be able to join you all in Las Vegas for Amazon’s celebration of all things cloud, PagerDuty is very excited to be a Gold sponsor of re:Invent again this year. Be sure to stop by our sponsor page for a product demo, the latest on our newest AWS integrations, grab your swag bag, or participate in one of our fun booth activities.

A few months ago, I wrote about PagerDuty’s mission to reimagine the workplace in the wake of COVID-19, and wanted to share an update. When we look back at the last 10 months of work, one thing is clear: We are never going back to “normal.” Though it might sound daunting, I am excited about the opportunity it offers to forge our next normal and to make it a better normal than the one we’ve left.

We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! Our latest release expands Change Impact Mapping integrations and experiences, gives access to the Visibility dashboard for Business plans, improves on-call processes and analytics, and advances incident response automation so teams can work more efficiently during the moments that matter.

Gaining operational maturity isn’t something that happens overnight after implementing new tools. At its core, it’s a concerted effort in shifting culture so that people can break down communication silos to ship better software and implement more transparent processes.

With the winter holidays fast approaching, many retail businesses are turning their focus to hypercare as they prepare to move goods and services at peak levels. But what is hypercare? Here at PagerDuty, we use the following working definition: Hypercare is the period of time where an elevated level of support is available to ensure the seamless adoption or operation of a system.

Rundeck has now joined forces with PagerDuty. What pulled us together? Our shared vision for improving the work lives of those who run modern digital services. As a co-founder of Rundeck, I’d like to provide my perspective on why Rundeck becoming part of the PagerDuty family is a perfect fit for our collective user communities. No matter if you are on a “you build it, you run it” DevOps team or part of a centralized Ops team—operations work has always been difficult.

Ask most people what they consider to be the core value of the AWS cloud, and they’ll probably include things like AWS’ scalability and flexibility. While this refers to their public cloud offerings, the same can be said about AWS Outposts—and maybe even more so.