IT teams often find themselves in a constant state of emergency: dealing with issues as they arise. So few issues are reported when they happen that IT teams are left with no choice but to be reactive. This reactive approach is not only a drain on resources, it also hampers system improvements and reduces user satisfaction.

The Industrial Internet of Things (IIoT) has revolutionized the way industries operate, enabling businesses to collect and analyze data from their operations in real-time. However, managing and analyzing data from diverse sources can be a challenge. While sensors and systems may use the same transport protocols, the shape and type of data generated can vary from one device to another. A lack of uniform, clean data creates challenges and obstacles when it comes to getting timely insights.

In a previous post, we discussed initiating your AIOps journey. Now, we’re exploring best practices for progressing through each phase of the maturity journey. In these posts, we’ll focus on how to get started, proven techniques, key participants, and how to measure success.

Service operations (ServiceOps) is a technology-enabled approach that unifies IT operations and IT service (ITSM) teams and facilitates frictionless collaboration for more effective incident management. ServiceOps combines people, processes, and technology to improve visibility, workflows, and collaboration between otherwise siloed departments. Organizations of all sizes and industries worldwide have adopted ServiceOps.

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