Matt Beran – host of our Ticket Volume podcast and InvGate product specialist – presented a session on “Co-creation of value: how to design IT processes that people enjoy” during the IT Evolution Week in Mexico.

He is a big fan of value stream management and has 20 years of experience in ITSM, but he knows that not everyone is on board with the concept of co-creation of value. In this presentation, Matt will give you the tools and perspective you need to start adapting processes and experiences to make them more efficient and enjoyable. The tools Matt will cover include user research, persona development, service design, journey mapping, prototyping, and usability testing. In the end, you will come away with understanding why better experiences mean better IT.

For more information please visit our site at www.invgate.com