How did this morning's CrowdStrike outage affect you? Aberdeen's Head of Customer Experience Management (CX), Omer Minkara, breaks down four key recommendations to help get your business and its customers back on track:

1. Educate employees
2. Express empathy and flexibility with customers
3. Consider how you're using tools like AI and automation
4. Be prepared and have a backup plan

For more content like this and to join the conversation and hear what your peers are saying, head on over to the Spiceworks Community: https://community.spiceworks.com/t/how-to-bounce-back-from-the-crowdstrike-outage-expert-tips-recommendations/1097702