How to Easily Configure Your ITSM Dashboards

How to Easily Configure Your ITSM Dashboards

Aug 26, 2024

Explore InvGate Service Desk's ITSM dashboards with our 30-day free trial: https://hubs.ly/Q02M7Vj70

A service desk dashboard is your de facto control center for everything related to Service Management.

It should be clear, detailed, versatile, and offer a single-glance way to get the necessary information. Otherwise, you risk mismanaging your IT assets and operations because you missed valuable data points.

You need your ITSM dashboard to:

  • Present information clearly and concisely.
  • Collect and present data in real-time.
  • Allow you to monitor and analyze information to be proactive and predictive rather than reactive.
  • Let you assess situations as they happen.

See how you can fully customize your ITSM dashboard on InvGate Service Desk and start measuring your service desk KPIs quickly!

Key moments:
00:00:00 Introduction
00:01:14 Sharing dashboards
00:01:53 Basic elements
00:02:45 Filters
00:03:15 Customizing dashboards
00:05:08 Manage your data
00:07.36 Pre-built options
00:08:18 Conclusion

You can find more information on InvGate Service Desk here: https://hubs.ly/Q02M7VXM0

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