A brief introduction to Service Request Automation using the Kelverion Runbook Suite.

AUTOMATION WITH THE KELVERION RUNBOOK SUITE

The Kelverion Runbook Suite provides a cloud automation platform with a range of automation tools including; a rich graphical design experience, smart integrations, ready built solutions and the option of an easy to configure self-service automation portal.

SERVICE REQUEST AUTOMATION

The suite offers ready built service request automation solutions. Some typical tasks that can be automated are:

• Joiners, Movers, Leavers
• Standard IT Tasks
• Office 365 Management
• Virtual Machine Provisioning and Management
• Event to Service Desk Incident Ticket
• Remote Diagnostics and Remediation