Explore a written version of this guide here: https://invgate.com/guides/incident-management

Learn about the benefits and types of Incident Management. Discover how to build an effective process and follow best practices to ensure your organization is prepared for any incident.

Key moments:
00:00:00 Introduction
00:00:10 What is Incident Management
00:00:40 Incident Management vs Response
00:01:01 Incident vs Problem Management
00:01:15 Enterprise Incident Management
00:01:32 Benefits of Incident Management
00:02:21 Types of Incident Management
00:02:94 Proactive vs reactive
00:03:08 Building an Incident mgmt process
00:04:03 Best practices
00:04:45 Conclusion

For more information, please visit our site at www.invgate.com

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