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Done well, an ITIL Priority Matrix can decrease service downtime, improve customer and employee experience, and make request and change processes more efficient. In this video, we'll cover what a Priority Matrix is, how it works, and the pros and cons of using one. We'll also identify some essential concepts you need to be familiar with.

Key moments:
00:00:00 Intro
00:00:21 What is an ITIL Priority Matrix?
00:00:54 Priority Matrix terms: Impact - Urgency.
00:01:30 How to use the Priority Matrix
00:01:48 Pros of using a Priority Matrix.
00:02:36 Cons of using a Priority Matrix
00:02:55 Best practices for introducing an ITIL Priority Matrix
00:03:53 Incident Management
00:04:32 Problem management
00:04:55 Request Management
00:05:23 Change Management
00:05:58 Closing

Learn more: https://blog.invgate.com/itil-priority-matrix
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