Explore a written version of this ITSM guide here: https://invgate.com/guides/itsm

Dive into the world of IT Service Management (ITSM). Whether you're new to the field or looking to expand your knowledge, this guide covers everything you need to know about ITSM.

Key moments:
00:00:00 Introduction
00:00:14 What is ITSM?
00:01:26 ITSM vs. ITAM
00:01:48 ITSM vs. ITOM
00:02:06 ITSM vs. ESM
00:02:23 ITSM importance and benefits
00:03:30 ITIL framework
00:04:07 ITSM best practices
00:05:52 Implementing ITSM
00:07:13 Measuring ITSM success
00:07:51 Conclusion

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