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Terms like ‘incident’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How is an incident defined?

Terms like ‘event’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How does ITIL (Information Technology Infrastructure Library) define an event? ITIL links events and notifications directly by saying.