incident.io is the single place to turn when things go wrong. We started with Response to help with coordination and communication. Next, we launched Status Pages to keep internal and external stakeholders up-to-date. And most recently, we added On-call to get the right people in the room when things go wrong.

In this clip, Colette explains why focusing on coming up with a list of action items post-incident is a big mistake. About the episode: What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.

In this clip, Colette explains what the underlying issue is with DORA metrics. About the episode: What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.

Whether you’re a seasoned company with 10+ years of operations, or a startup that’s just getting off the ground, making sure you have a good culture of engineering is really important. Not only will this have a significant impact on the folks on your team, it’ll make a big difference with hiring. When everyone knows that your company is the place to be when it comes to culture, attracting really good talent becomes that much easier.

Q1 2024 is officially behind us. So we figured that it was a great time for a bit of reflection on the exciting start to the year. In this episode, we sit down with our founders, Stephen, Chris, and Pete, to get a bit of perspective on how the last three months played out. We chat about On-call, our AI launch, and the hundreds of other features, bug fixes, and bits of polish and delight that we've shipped over the last 12 weeks.

In this video, watch Co-Founder and CPO, Chris Evans, walk through the setup and usage of incident.io On-call.

Since the inception of incident.io, we set out to build the single destination companies turn when things go wrong. With the release of On-call, we’ve achieved just that. From waking your team up at 2am to gleaning insights from incidents, we’ve got you covered. From our sleek, intuitive mobile app to customizable workflows, incident.io is built for the way modern teams actually work—featuring a robust platform of Response, On-call, and Status Pages.

Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss: What it means to communicate during incidents Why Status Pages are critical in helping to build trust How you can have good comms even without a lead...and much more.

In this clip, Adrian explains why it's important to have a dedicated incident lead. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.

In this clip, Adrian explains how SumUp benefitted from using the incident.io platform. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.