Headquartered in Oakland, California, LaunchDarkly is a feature management platform that empowers all teams to safely deliver and control software through feature flags. By separating code deployments from feature releases, LaunchDarkly enables teams to deploy faster, reduce risk, and iterate continuously. Over 1000 organizations use LaunchDarkly to build, operate, and learn from their software.

In today’s world, systems are increasingly becoming more and more complex. Due to this complexity, it’s no longer a matter of “if” our systems will fail but “when”. To manage expectations for when our systems do fail, we can look no further than our Service Level Agreement.

One of my concerns as COVID-19 took hold in the US was what the impact on teams that are oncall in tech would be. It can be extremely challenging to be oncall during a “normal” time, and this has been anything but normal. So, I decided to create a survey to learn more about what people’s experiences have been. The survey was conducted from April 8 to April 27, 2020, via a Google Form. It was anonymous and had 141 respondents.