Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Mastering Call Handling: How to Avoid Call Escalation in Your Center

Effective call handling is crucial for preventing call escalation in any call center. With the right techniques and practices, agents can resolve customer issues more efficiently, enhancing satisfaction and loyalty. In this article, we will explore strategies to on How to Avoid Call Escalation in Your Center.

Project Coordination Strategies for Modern Businesses

Effective project coordination is the backbone of successful business operations. Whether you're managing small tasks or large, complex projects, keeping everything organized is key to achieving your goals. As businesses grow and teams become more distributed, having clear strategies and tools to streamline the coordination of projects becomes even more important. In this article, we will explore several strategies that modern businesses can use to improve project coordination, enhance teamwork, and leverage the benefits of project coordination software.

GitKraken Workshop: Practical Tips for Enhancing Team Alignment with GitKraken.dev

In this Workshop, we dive into how GitKraken.dev can help your team stay aligned and work more efficiently. Ken and Jeff take you through key features like Team Launchpad and Insights, showing you how to improve team visibility, track important metrics, and maintain compliance – all within one platform. You'll also get a sneak peek at the upcoming Automations feature, which promises to make repetitive tasks a thing of the past, freeing up your team to focus on what matters most.

Want Better Git Repository Management?

Managing your repos a whole lot easier with Launchpad and Workspaces! See all your pull requests, issues, and branches in one place. Whether it’s just you or your whole team, get a full view of what’s going on in just a few clicks! Learn more about efficient repo organization with our GitKraken Desktop tutorial playlist on YouTube.

Learn How Slack Helps SREs Stay Ahead of Service Disruptions

Site Reliability Engineers (SREs) are crucial for the smooth delivery of online services. Their job is to ensure that systems are reliable, available, and efficient. But when things go wrong, they’re the ones who jump into action to fix issues as fast as possible. And with modern systems being as complex as they are, managing service disruptions can be quite a challenge. This is where Slack comes in. It’s more than just a chat tool.

GitKraken Desktop 10.4 Release: Time-based filters, Stash descriptions, and more!

Which pull requests or issues are tied to my GitHub milestone? And what if I want to add more info about my stash? GitKraken Desktop 10.4 has got your back, packed with features like GitHub milestone filtering in Launchpad, stash descriptions on the commit graph, and smoother interactive rebase with worktrees. Plus, stay tuned for a surprise at the end!