Operations | Monitoring | ITSM | DevOps | Cloud

Major outages are bound to occur in even the most well-maintained infrastructure and systems. Being able to quickly classify the severity level also allows your on-call team to respond more effectively. Imagine a scenario where your on-call team is getting critical alerts every 15 minutes, user complaints are piling up on social media, and since your platform is inoperative revenue losses are mounting every minute. How do you go about getting your application back on track? This is where understanding incident severity and priority can be invaluable. In this blog we look at severity levels and how they can improve your incident response process.

In healthcare details matter, and providing the services and support patients need means that zero quality compromise is key. As the pandemic has put a strain on most industries, those in healthcare may have had the heaviest burden. Regardless of speciality and size, operational inefficiencies and poor patient communication and service remain highly prevalent in medical practice today. These can lead to high rates of physician and administrative burnout as part of a stressful and busy career.

With a high demand to fill roles in tech, businesses are left under pressure to create a workplace culture that will attract and retain developer talent. Yet they are struggling to do so. Recent research found that 93% of enterprises face difficulties when it comes to retaining skilled developers, suggesting that developers are seeking, but not finding, organisations that meet their requirements.

Imagine being part of an overactive group chat that causes your phone to buzz every few minutes. In the beginning, you open every message but soon realize that most of them aren't important-or at least are not relevant to you. So, what do you do next? Maybe you let the messages pile up and check them later. Or perhaps, you mute the group chat and ignore the incoming messages altogether. You can blame this tendency to ignore or avoid incoming messages or notifications on one culprit: alert fatigue.

Achieving operational excellence will ensure your business is firing on all cylinders. This is the point at which everything just falls into place and works seamlessly. If you do not yet have a clear path toward operational excellence, this guide will offer a few practical ways for you to unleash the potential of your organization. But first, let's break down operational excellence.

There is a multitude of options on the market when it comes to open source and commercial monitoring platforms that are available for cloud management. It can be hard to sift through the various tools and come to an informed decision on what is the best fit for your team. In this article, we will explore the strengths and weaknesses of both open source and commercial tools and when each option is suitable for deployment.

World Youth Skills Day is celebrated on July 15th each year. It aims to raise awareness around the importance of equipping young people with skills for employment and entrepreneurship. With many countries experiencing a skills shortage, young people have a lot to bring to the table. Below, you can find insights from business leaders who are ready to welcome the next batch of young talent into the workforce.