Operations | Monitoring | ITSM | DevOps | Cloud

InsightFinder is a SaaS platform that uses AI-backed predictive analytics to predict and prevent production incidents. Using InsightFinder with Datadog, you can quickly identify hidden correlations in your application metrics, logs, and events and address application issues before they devolve into production outages and create customer impact.

Customer relationship management (CRM) is sometimes like a bucket. New customers represent water going into the bucket, and departing customers reflect water flowing out. The water level—or the number of customers—rises and falls depending on the amount of water flowing into the bucket and the number and size of the holes. At ServiceNow, we recognized we had a leaky CRM bucket, thanks to rapid customer growth.

Cloud adoption has grown in recent years. From organizations developing a cloud-native strategy to those focused on cloud migration, there are many different ways to consume the cloud. No matter the reason for choosing the cloud or how organizations get there, many overlook one critical piece of the puzzle: cloud asset management. Have you been frustrated by figuring out what you have deployed in what cloud? If so, you're not alone. Let's examine why this is so important.

2023 brings lots of exciting new features to InvGate Service Desk and InvGate Insight. We’re starting this year with some great product improvements that will make your experience using them even better. This month, we’re bringing you: Let’s see what this is all about.

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.

Having a deep understanding of a Kubernetes cluster is important: the right insights allow you to monitor the performance and health of the cluster, which is necessary for ensuring that applications are running smoothly and that any potential issues can be identified and addressed quickly. As your Kubernetes cluster develops, so does the need for monitoring and troubleshooting.

With the shift from traditional monolithic applications to the distributed microservices of DevOps, there is a need for a similar change in operational security policies. For example, how do you secure a disparate number of micro-systems operating with multiple access credentials across a multi-level organization? DevSecOps (Devops security) answers this question by integrating security at every level of your development process.

Dashboards are powerful tools for monitoring and troubleshooting your system. Too often, however, we run into an incident, jump to the dashboard, just to find ourselves drowning in endless data and unable to find what we need. This could be caused not just by the data overload, but also due to seeing too many or too few colors, inconsistent conventions or the lack of visual cues.

A ServiceNow study carried out by the Ponemon Institute reports, “An alarming 57% of cyberattack victims report that their breaches could have been prevented by installing an available patch.” Patch management is the process of organizing, testing, and applying patches to your organization’s assets.