Operations | Monitoring | ITSM | DevOps | Cloud

After many weeks of work, we're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time ✨ A little while ago, I was asked the question: “what makes a good incident response?”. Whilst there’s infinite nuance in the answer, mine was pretty straightforward. The best incidents are founded on principles of communication, coordination, and clear roles and responsibilities.

Customers no longer base their loyalty on price or product, but on the experience they receive. 86% of buyers are willing to pay more for a great customer experience (according to Super Office). So, to help you get started in actioning what your customers really need, here are 8 templates that address every part of the customer journey.

Every year the internet experiences numerous disruptions and outages, and 2021 was certainly no exception. This year we documented outages, including multiple government-directed shutdowns, as well as what might be the internet’s biggest outage in history. In this post, I run through 10 of the top outages that we covered in 2021. Needless to say, the world’s network engineers deserve a load of #HugOps in 2021.

A couple of weeks ago the Open Source Monitoring Conference (OSMC) took place in Nuremberg, Germany. For over a decade now the OSMC provides a platform for monitoring engineers and open source vendors from the field. Icinga is part of this conference since the beginning. For us the event is a highlight every year and we take the chance to spend time with the community and give updates about our products. Like every year, our CEO Bernd summarized again the current state of Icinga.

When we asked how technology leaders are feeling about increased pressure on digital services, they reported that, unsurprisingly, their investments in digital have grown. In fact, 72% are ramping up digital transformation efforts. Yet while the C-suite is interested in AIOps and automation to help their teams, it’s not always clear what their approach should be and how this technology can be applied to solve problems for their teams today.

Organizations using Amazon Web Services (AWS) cloud traditionally leveraged Reserved Instances (RI) to realize cost savings by committing to the use of a specific instance type and operating system within the AWS region. Nearly 2 years ago, AWS rolled out a new program called Savings Plans, which give companies a new way to reduce costs by making an advanced commitment of a one-year or three-year fixed term.

Fourteen billion dollars – that’s the projected global market size for serverless, which is supposed to grow by about 26 percent annually in the next few years, according to the recent Global Serverless Architecture Market report. The fast pace of adoption of serverless is hardly surprising because the technology can save significant costs for companies. It can enable them to build and deploy software and digital products without providing and maintaining any virtual or physical servers.

Systems and platforms continue to grow more complex and distributed. The march towards distributed microservices has been accelerated with Kubernetes; arm yourself with a Kubernetes manifest and up your replica count and like magic, you have more than one endpoint for your workload. In the Kubernetes ecosystem, there has been a lot of investment on the infrastructure side of the house for example in making sure clusters are performant and have the ability to scale.

AIOps platforms fall into two main categories: domain-centric and domain-agnostic solutions. What are the differences between domain-centric and domain-agnostic AIOps, and why should you choose one type of solution or the other? Read on for guidance on understanding the respective pros and cons of domain-centric and domain-agnostic AIOps.

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