Operations | Monitoring | ITSM | DevOps | Cloud

Five cybersecurity best practices to follow in 2019

Research by Cybersecurity Ventures predicts ransomware alone will cost businesses around the world more than $11.5 billion in 2019. What’s worse, this same study also predicts businesses will experience a cyberattack every 14 seconds by 2019, up from once every 40 seconds in 2016. So what can you do to mitigate the increasing threat of cyberattacks? Here are five IT security best practices that can help.

Grafana 5.3.3 and 4.6.5 released with important security fix

Today we are releasing Grafana 5.3.3 and 4.6.5. These patch releases include an important security fix for all Grafana installations between 4.1.0 and 5.3.2. We also release 5.3.4 at the same time containing some fixes and improvements that we have been holding off for a while to release 5.3.3.

Takeaways from IT Nation 2018

I had a wonderful time at IT Nation 2018 last week, getting to know many of you at the OnPage booth and during networking breaks. I also learned so much from the breakout sessions, not only from the knowledgeable speakers who shared ideas, best practices and experiences out in the field but also from the audience questions. Presentations are so much more valuable when there’s a lot of interaction!

Server Log Files in a Nutshell

Servers take a lot of requests daily, we know that…We also know that the server responds instantly. But who makes the request? What do they want, and what exactly are they looking for? Where do these visitors come from? How often they are making a request: once a month, once a day, almost every minute? Well, answers to these, and potentially a lot more questions, can be found in a single place - the server log file.

Introducing Custom Parsing on LogDNA: A dead simple way to define your own log parsing rules

We’re excited to announce that LogDNA’s built-in log parser offers custom parsing, now available in beta. This means you can now use our step-by-step wizard to wrangle non-standard log formats and run custom transformations on your logs, allowing you to easily search and graph log lines that were previously off limits. The best part is, it’s a simple three step process: search, extract, validate… done!

Five Customer Service Tools to Boost Your Business

It’s a well-known and often repeated business motto that it is cheaper to retain customers than it is to attract new ones. In order to save on marketing, networking, and the cost of potentially losing disgruntled customers, your customer service needs to be on point. You should already have a strong team in place whose focus is on service, but consumers are starting to expect more from the companies they support.