"It's tough to get out of bed to do roadwork at 5 am when you've been sleeping in silk pajamas." This quote from boxing champion Marvin Hagler, I feel, perfectly encapsulates the relentless drive needed to sustain excellence in any endeavor. It speaks to Hagler’s vigilance against complacency, an ethos that resonates deeply with us at Nexthink, especially as we celebrate our 20th anniversary and our ongoing status as a Leader in the Forrester Wave.

While individual blue screen errors are frustrating, the recent global system crashes caused by a CrowdStrike update incompatible with Microsoft Windows have wreaked havoc across entire industries since early Friday morning. Companies ranging from the airlines, media, and banking industries have been facing significant disruptions, with thousands of customer-facing devices experiencing blue screens and causing widespread travel delays and chaos.

It is summer in the northern hemisphere and Nexthink has turned up the heat on all things Application Experience. This summer we have released a series of significant enhancements to Application Experience, making it the go-to choice of every IT team that wants to proactively manage and optimize their employees' experience using any application.

At Cox Enterprises, employee experience has a direct connection to productivity. Technology errors, hiccups, and poor performance aren’t just frustrating, they can cause employees to disengage from their top priority work, slowing down crucial business projects. These problems impact employee satisfaction, retention, and turnover, creating reputational and financial risks that can hinder long-term success.

Continuously building upon the industry-leading Nexthink DEX Score and Experience Central, we are pleased to announce an extensive set of new, high-value features to amplify Senior IT Leader’s ability to manage all aspects of their employees' digital experience proactively and strategically. Building upon the capabilities described in Strategic DEX Management earlier this summer, the following capabilities have been added.

At Keysight Technologies, engineers are the core of the business. These engineers place high demand on their technology, to support the high demands of their work. If engineers are bogged down by technical issues, that has a direct impact on product development and business outlook – creating an imperative for IT at Keysight Technologies to provide a seamless digital workplace.

With the newest addition to our Nexthink product suite, Nexthink will now be able to solve every application challenge that employees face by enabling organizations to maximize digital employee experiences one step further—inside the app.

Today, Artificial Intelligence (AI) is at the top of every technology leader’s mind. What technologies should you incorporate? Who should you partner with to get the most out of AI investments? How best to implement AI within the workplace? To answer these questions, we first need a better understanding of how we got here.

With Nexthink Workplace Experience (built on the Nexthink Infinity platform) we introduced a next-generation DEX score (V3) along with an all-new product – Nexthink Experience Central – to deliver the strategic guidance Senior IT Leaders require to successfully enable and advance their company’s DEX strategy.

We’ve had a fantastic month celebrating 20 years of Nexthink and taking time to reflect on the people, products, and innovations that have shaped the company. Today, Nexthink is a category creator, an industry defining brand reshaping how IT teams manage the digital workplace. But that wasn’t always the case. Let's take a moment to recap some of our favourite content from the month celebrating the last 20 years of Nexthink.