Chances are, you’re familiar with the strategy of adding an additional “9” to service level agreements (SLAs) to boost the experiences your organization provides. With plenty of ways to do so, there’s one that particularly stands out among the others: Service Blueprinting. Banking executive Lynn Shostack in 1984 first described a service blueprint in a Harvard Business Review publication.
Telecommunication (Telco) companies everywhere share a similar vision: future-proofing their organizations for an unpredictable era of challenges and opportunities in an unreliable economy. Rebounds from the pandemic started out slow and patchy, and leading up to present day, moves like inflation-laced price increases and merger and acquisition (M&A) deals have ramped up share prices across the global telecoms sector to climb back up from 2020’s rock bottom.
A Dark Network Operations Center (NOC) is one that runs with no IT staff … at least that’s how it’s been defined up until now. But there’s more to interpret. Large, complex networks rely on the NOC — the core of network infrastructure — to keep them healthy and resilient. The NOC’s function allows employees, customers, partners, and other network users to rest a bit easier, and its integrity and accuracy gives them peace of mind.
The telecommunications industry today is focused on delivering advanced, reliable connectivity and the highest possible performance to consumers, all while getting ahead of the cutthroat competition. And accomplishment in these key areas comes with its fair share of challenges for communications service providers (CSPs) to meet customer expectations.
So, you’ve spent some money and you’re the proud owner of a shiny new AIOps tool that helps improve your Network Operations. Network alarms are now usable, but with all the constant monitoring, supervision, and incident management, your Network Operations Center (NOC) is still overwhelmed. It’s time to pull out another stop.
Technological advancements in telecommunications are keeping everyone on their toes, as communication service providers (CSPs) obsess over the next big thing to roll out and change the way the world communicates, stays informed, manages its daily lives, and more.
Artificial intelligence (AI) won’t fade anytime soon, and since Generative AI (genAI) joined the party in Nov. 2022, innovative business strategies will only get louder. The not-so-fun part of AI and genAI’s growth shows up when businesses resist change and the adoption of emerging technologies. But the truth is – business leaders must step up.
There’s a profound shift happening today that is taking businesses in a fresh, new direction. Outcomes are at the forefront of IT leaders’ minds, and they’re rightfully becoming a core business accelerator. It’s clear that employee and customer experiences are critical for growing businesses. The trend stems from a shift in priorities.
Daunting. It’s one of the first words that comes to mind for IT and business leaders tackling the challenges of 2023 and looking to future-proof their organizations. IT operations (ITOps) departments are working to balance priorities during a time of growing uncertainty and pressure. ITOps is the team that keeps the lights on, and today, it must do so with enough speed to meet business demands.
The life of an L1 engineer … receiving all the tickets, providing all the IT services, and interacting with all the stakeholders. Tickets, like requests for access to an application or system, account unlocks, onboarding and offboarding employees, and more are here to stay.
