In today’s rapidly-evolving retail landscape, automation and orchestration have become pivotal in driving efficiency and innovation. The retail sector, especially during and post-COVID-19, has undergone a massive transformation. With technological advancements over the past five years surpassing those of the previous 25, retailers are leveraging automation to streamline operations and enhance customer experiences.

In the ever-evolving landscape of network operations, the role of Network Operations Centers (NOCs) has become increasingly complex and demanding. Traditional monitoring and observability tools have been crucial in identifying and alerting teams to potential issues. However, as networks grow in complexity with the advent of IoT, 5G, and other digital advancements, the sheer volume of data and incidents can overwhelm even the most robust monitoring systems.

In the ITSM world, automation is no longer just a luxury—it’s essential. Automation empowers organizations to enhance operational efficiency, reduce expenses, and boost service reliability. That said, achieving true, sustainable results with automation can be challenging and often comes at a significant cost. Successful delivery of automation requires a clear vision and the strategic adaptation to align with evolving goals and incorporate agility.

Robotic process automation (RPA) initiatives often falter because enterprise application leaders choose use cases that involve intricate business logic, extended workflows, and require significant orchestration or additional technologies to deliver business value. In essence, RPA is not well-suited for complex workflows, lengthy processes, and those requiring extensive coordination.

As we celebrate the American Independence Day, we’re reminded of the importance of freedom and efficiency in all aspects of life, including our telecommunications networks. Just as July 4th symbolizes breaking free from constraints, it’s time to liberate your network from the inefficiencies caused by sleeping cells.

Ah, RPA—the new-wave miracle cure for mundane tasks, cost-cutting, and boosting efficiency. Robotic Process Automation (RPA) is hailed as a game changer for businesses looking to streamline operations and improve efficiency. By automating repetitive and mundane tasks, RPA allows employees to focus on more strategic, value-added activities. Yet, as anyone who’s ventured into its world knows, implementing RPA isn’t all sunshine and rainbows.

End-of-day (EOD) processing is a vital routine for retail businesses, encompassing a series of essential tasks that ensure seamless store operations. At the close of each business day, various systems must reconcile transactions, update inventory, process sales data, and generate reports. These activities are crucial for maintaining accurate financial records, optimizing stock levels, and preparing for the next business day.

Ah, another blog about the “evolving” role of the CIO. Buckle up, because we’re about to dive into the world of “transformation,” “digital” this and “innovation” that. But instead of fluffing up the usual jargon, let’s get real about what it takes for a CIO not just to survive but to excel as costs tighten and automation takes over.

Service Orchestration and Automation Platforms (SOAPs) represent a significant advancement in enterprise orchestration, integrating various applications and infrastructures. SOAPs enable Infrastructure and Operations (I&O) leaders to design and implement business services by combining workflow orchestration, workload automation, and resource provisioning across an organization’s hybrid digital infrastructure.

A leading retailer based in the U.K., in early 2021, was in search of help to solve a few problems its business was facing, and so they decided to implement automation—starting with the resolution of service desk tickets. There were too many tasks and processes that the company’s IT team was completing manually. They needed to automate such repetitive work, with the potential to build onto other automations already in place.