Businesses heavily rely on IT Service Management (ITSM) platforms to ensure the smooth functioning of critical services. While these platforms offer excellent incident management capabilities—tracking, organizing, and reporting incidents—they often fall short when it comes to fast, reliable resolution. Enter incident resolution automation, a game-changer in optimizing ITSM investments.

In the ever-evolving IT landscape, new buzzwords and acronyms seem to emerge almost daily, each promising to revolutionize how we manage technology. One such term that’s gaining traction is Service Orchestration and Automation Platforms (SOAPs). You’ve probably seen the news by now: Gartner just released their latest Magic Quadrant for Service Orchestration and Automation Platforms.

As networks become increasingly complex, I&O teams face a new challenge: alarm avalanches. In today’s world of interconnected technologies—on-premises data centers, private clouds, public clouds, and hybrid environments—the sheer volume of alarms can overwhelm teams, drowning out critical issues that need immediate attention.

In the rapidly evolving world of IT automation, the need for speed, flexibility, and ease of use has never been more critical. As organizations grow increasingly reliant on digital infrastructure to support everything from daily operations to innovative service delivery, the pressure is on IT teams to adapt quickly, automate repetitive tasks, and maintain control over complex systems.

In today’s fast-evolving technological landscape, the telecommunications sector faces both exciting opportunities and significant challenges. With the ongoing need to build, maintain, and upgrade digital communication infrastructures, Communication Service Providers (CSPs) are under pressure to make strategic decisions that will shape the future of connectivity.

In today’s digital-first world, the demand for network connectivity is at an all-time high. With everyone across the enterprise—from business units to individual employees—relying on the network to accomplish their tasks, the Infrastructure & Operations (I&O) team is constantly under pressure to deliver. They need to manage everything from spinning up new network resources to ensuring those resources are optimized for performance and security.

In today’s fast-paced business world, where the network is the lifeblood of everything from remote work to cloud apps, keeping things running smoothly isn’t just important—it’s fundamental. A single hiccup in connectivity can bring productivity to a screeching halt, and nobody wants that. So, what used to be a mundane task—network troubleshooting—has now become one of the most vital jobs for any Infrastructure and Operations (I&O) team.

In project management, the Iron Triangle is a classic concept that represents the interplay between three critical factors: scope, time, and cost. Imagine it as a triangle where each side symbolizes one of these factors. Modifying one side effects the other two, creating a delicate balance that project managers must navigate. But here’s the twist: When it comes to automation, we often tip the scales in ways that lead to inefficiencies and increased costs.

Artificial Intelligence (AI) is rapidly becoming an essential component of the telecommunications industry, driving significant changes in how networks are managed, optimized, and maintained. With the growing complexity of telecom networks, coupled with the rising demand for seamless connectivity, AI offers a range of solutions to address these challenges. From predictive maintenance and network optimization to enhancing customer service, AI is poised to transform telecom operations.

In the fast-paced world of ecommerce, efficiency is everything. The Global Operations Center (GOC) TOO team constantly battles with ecommerce store orders that get stuck, causing delays and resulting in customer dissatisfaction. Here’s a look at how one retail organization transformed their order troubleshooting process using automation.