Operations | Monitoring | ITSM | DevOps | Cloud

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.

Apple released a series of patches today to address zero-day vulnerabilities CVE-2023-32434 and CVE-2023-32435. As Patch Management’s best practices indicate, the company advised updating the following products: iOS, iPadOS, macOS, watchOS, and Safari browser. Keep reading to understand the extent of the exploits and discover how to easily spot outdated devices on your network using InvGate Insight.

When managing assets across your organization, IT asset tagging acts as a starting block. It ensures that everything is properly identified and easily tracked to avoid inaccurate inventory records, unregistered losses, or misusage. The practice provides a systematic approach to label and identify software and hardware assets to easily track relevant information throughout the asset’s whole lifecycle.

Cybersecurity researchers have recently informed that a vulnerability in the latest version of Microsoft Teams allows attackers to inject malware into any organization's network. Though the company has yet to release a patch, there's a change in the configuration you can do to prevent this in the meantime. The exploit was communicated by Max Corbridge and Tom Ellson from the JUMPSEC's Red Team on June 21. They promptly notified Microsoft about this security breach but didn't receive a satisfactory reply.

The Cybersecurity and Infrastructure Security Agency (CISA) issued the Binding Operational Directive (BOD) 23-02 to mitigate the risks of internet-exposed management interfaces. For federal civilian agencies particularly, complying with this directive is not merely an operational necessity; it's a strategic imperative for securing their information systems. Keep reading to fully understand the CISA’s BOD 23-02 implications, and learn how InvGate Insight can help you comply with it.

IT Risk Management ensures all IT risks are properly spotted and dealt with in an efficient and safe manner. It can protect your environment and its users from internal and external threats and help your organization meet its Governance, Risk, and Compliance (GRC) obligations. If you’re searching for reliable and proficient ways to keep your workplace protected, you’re in the right place. In this article we will explore the full scope of Risk Management and the benefits that come with it.

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.

Every IT asset in your organization has the power to pose a risk to your organization. Outdated or unauthorized software can be a backdoor for a cyber attack, and expired licenses can make you lose a lot of money, just to name a few. Luckily, these can be mitigated with Risk Management automation. As you know, automating stuff can help you avoid human error, reduce your team’s workload, and be more strategic in terms of budget.

ITIL Service transition is the third stage of the service lifecycle. It involves transitioning the services that were created and developed in strategy and design – first and second stage of the cycle – into the production environment effectively, efficiently, and safely. This stage deals with everything from preparing for change to documenting the components of the asset that make up the service to creating knowledge articles for support teams and end users.

Software License Management (SLM) is a critical aspect of IT Asset Management (ITAM). Organizations heavily rely on software applications for their everyday functions. However, grappling with diverse licensing models and meeting compliance requirements requires good organization, knowledge on the matter, and a competent tool. Effective SLM is the way to address this.