Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and procedures to support teams when every second is critical. Maturing your digital operations takes time, iteration, and commitment. The change won’t happen overnight. But, if you put in the effort, you’ll reap outsized benefits. You’ll be able to learn from incidents and proactively improve your services over time.

As we welcome Fall and such a transformational time of the year, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. From updates to Runbook Automation, ChatOps and Customer Service Ops Applications, to PagerDuty Community Events, users, and customers can.

With an increased reliance on digital services, companies have more at stake when things go wrong. Those without a way to manage unplanned, real-time work are putting a lot at risk—including the long-term success of the business and its reputation. Technical teams are the backbone for digital transformation projects that drive the business forward, yet every moment that ITOps professionals or developers spend troubleshooting or fixing issues takes time away from opportunities for innovation.

The effects of climate change mean we’re increasingly seeing black swan weather events impacting our working lives. From wildfires and hurricanes to the ever-present threat of earthquakes, 2021 has seen its share of crises. This obviously raises serious questions for companies about the safety of their workforces. As a global company, PagerDuty has employees across the world. When a disaster strikes, everyone needs to have the necessary training, resources and tools to act.

For retailers, uptime is money and issues can cost thousands of dollars per minute. With infrastructure comprising complex services such as payment gateways, inventory, and mobile applications, maturing digital operations is vital for ensuring services are always on and customers get the best experience.

You may know that PagerDuty has over 600 integrations that add a wide variety of functionality to the core platform and workflows. Some integrations provide upstream data sources like metrics and monitoring. Some are for downstream capabilities like reporting. And some interesting integrations help you in the moment when you are responding to an incident. Teleport provides secure access to applications, cloud infrastructure, databases, and Kubernetes environments without getting in your way.

In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action. Seconds matter, and teams need to be empowered to proactively solve customer-impacting incidents as quickly as possible.

2019 and 2020 were worlds apart. Our entire ways of working, living, socializing, and learning were changed almost overnight. Over the last 18 months, technical teams have had to double down on all their digital efforts to help their customers adapt to the new normal. At the same time, teams were responsible for more unplanned work than ever as incidents steadily rose. For the first time, we’ve created the State of Digital Operations Report which is based on PagerDuty platform data.

With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams and on-call engineers have increased. Data from PagerDuty’s inaugural platform insights report, The State of Digital Operations, highlights this reality. As of July 2021, the average number of events managed daily by PagerDuty is 37 million, with 61,000 of those being critical incidents.

As we near the end of the Summer season, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. These updates will help our users and customers: Make sure to view the latest PagerDuty Pulse or learn more from our community team and developer advocates who have launched new programs to help you learn more about our latest products and best practices.