AIOps combines machine learning and people to deliver technical outcomes in IT operations. The promise of this capability continues to drive new contenders to the market. AIOps has become a core messaging component for all the major event management players. Many have just rebranded their products to specifically highlight AIOps features. Emerging event management players have arrived and tried to also claim the AIOps space.
We are excited to announce that PagerDuty is now an approved AWS Financial Services Competency Partner. We’re looking forward to expanding our global reach and helping financial services organizations accelerate their cloud migration and digital acceleration journeys. This will allow us to further streamline and automate financial service companies’ digital operations while helping them reduce risk and manage compliance requirements.
Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences to be seamless. This has become a key priority for all businesses as well, as they depend on happy customers to drive sales and brand reputation. To ensure these seamless digital experiences, technology teams have doubled down on reliability, user experience, and building new features.
At PagerDuty we invest a significant part of our time listening to our customers. From what we have learned from those conversations we are adding a new set of features to our Slack Integration. These features will make leveraging PagerDuty from Slack even more seamless and allow Incident Responders to conduct their work without switching context, expediting response times, and ultimately maintaining high customer satisfaction.
Last year, we released PagerDuty Rundeck Actions, a PagerDuty add-on product that connects responders to automated diagnostics and remediation for common problems directly in the PagerDuty incident response workflow. After working with our customers and listening to the community, we are excited to announce that PagerDuty Rundeck Actions now integrates with PagerDuty’s Slack integration.
You may have heard of Round Robin Scheduling before and thought to yourself, is this right for my team? Understanding how Round Robin Scheduling can be used and what teams it works best for is important when considering this method of on-call. Additionally, it comes with some pitfalls you’ll want to avoid, as well as best practices to adopt. In this blog post, we’ll share everything you need to know about Round Robin Scheduling within PagerDuty and how to get started.
We’re excited to announce a new set of updates and enhancements to the PagerDuty platform. Recent updates from the product team include On-Call Management, Event Intelligence, and Mobile Products, to PagerDuty Community & Advocacy Events.
Hello and welcome to the fourth post in our EI Architecture series focusing on Intelligent Alert Grouping. Previously we have talked about how to train Intelligent Alert Grouping using incident merges (here) and how to configure your alert titles to improve default matching. In this post, we’re going to cover how service design can also impact your experience with Intelligent Alert Grouping as well as the PagerDuty app in general.
We’re continuing on with our third piece about how to utilize and improve your Intelligent Alert Grouping (IAG)! In case you missed it, the first two blog posts describe the feature (here) and explain how it uses merging to group alerts (here). We alluded to today’s post at the end of last: today we’ll be discussing how to use alert titles to improve IAG matches.
We often hear from customers that they’re dealing with unmanageable levels of noise and complexity, which makes it harder to pinpoint root cause and get to resolution quickly. All this effort spent on sifting through noise, processing events, and gathering context results in a lot of wasted time. That’s why we’ve launched Event Orchestration, which became generally available to our Event Intelligence and Digital Operations customers on Monday.
