PagerDuty sat down with J. Paul Reed, a Senior Applied Resilience Engineer at Netflix, for an Ask Me Anything (AMA) to discuss best practices around postmortems. Reed is a prominent speaker and advocate of DevOps and operations complexity, and has over 15 years of experience in release engineering. His background in tech, along with his previous work at companies like Mozilla and VMware, give him a unique perspective into the inner workings of innovative organizations.

We are delighted to announce our new PagerDuty integration for Salesforce Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve customer issues in real time by improving communication and collaboration.

This week, we hosted our first-ever virtual PagerDuty Summit EMEA! Our CEO, Jennifer Tejada, kicked off the event by re-emphasizing PagerDuty’s commitment to the Black community and to improving equality and representation, both internally and across the technology industry.

How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and they’re complaining about you on Twitter. OK BYEEE!” Our customers love PagerDuty (they legit tell us this). At the same time, they hate hearing from us because it means trouble.

This month, we are excited to announce a new set of product updates and enhancements built for real time and designed to fit the way you work, where you are, and with the tools you love to use! We continue to focus on enhancing the core functionality and aesthetic of the PagerDuty mobile app to help users better manage their digital operations while on the go. We strive to go beyond harnessing digital data from any software-enabled system to transform any signal into real-time insight and action.

For better or for worse, we have become a society obsessed with efficiency. There are watermarks of it in every corner of our lives—from digital banking and e-commerce apps to smart thermostats and doorbells. Yet, despite us using automation in almost all aspects of our personal lives, a joint study conducted by PagerDuty and Dimensional Research found that, in contrast, 90% of companies have little to no automation for issue resolution.

Social distancing remains essential as we eventually make our way through a post-COVID-19 world. Gone are the days of gathering 50 people into your largest boardroom, ordering pizza, and training them to be fully ramped on a product they are going to be relying on daily. PagerDuty is here to help during this time—a time where most businesses are having to run a virtual NOC, improve their digital crisis management processes, and speed up digital transformation timelines.

How would your daily life be impacted if you had a bird’s-eye view of your operations, their dependencies, and the ability to spot indicators that an incident or outage was likely to happen? What would it mean for your business if you were given minutes or hours to get ahead of disruptions instead of reacting to a surprise? For most organizations, enabling proactive incident response translates directly to dollars saved, brand reputation protected, and less burnout within response teams.

Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained the same or you’re now extra busy since more people are moving to doing everything online. I’ve been so busy that I haven’t been able to provide a proper update on the ongoings of Bikini Bottom—until now. But don’t worry! We’ll get through this together!

This year has been challenging for everyone. Many companies across different industries were forced to become digital businesses overnight. Timelines for digital transformation initiatives that were originally slated to roll out over years are now being accelerated to execute in weeks and months. And for an increasing number of companies, digital services and apps are now their primary business model and source of revenue.