Solving incidents is hard. Depending on your current situation, you may also be losing a lot of time figuring out what notifications constitute an incident. This results in more and more lost time as every notification must be triaged as a potential incident before you can proceed to move to resolve or disregard (as a non-incident). All this may sound very cumbersome, but the fastest way to improve is to learn and define what incidents are. And you’re in luck!

In June, we were delighted to host our first ever virtual PagerDuty Summit EMEA! Llywelyn Griffith-Swain, SRE Manager, and David Jambor, Head of Systems Engineering at Vodafone, were among our speakers. They outlined Vodafone’s approach to achieving immutable telemetry. David opened the session by defining Vodafone’s strategic goals. “Our vision is to create an engineering-driven culture,” he explained. “We want to empower development teams to be self-sufficient.

Your payment systems have slowed to a crawl, customers are getting impatient and abandoning their shopping carts both online and in stores, and you’re losing money every minute this problem goes on. Behind the scenes, technical responders are scrambling to resolve the issue before it impacts more customers—and before even more money is lost.

PagerDuty sat down with J. Paul Reed, a Senior Applied Resilience Engineer at Netflix, for an Ask Me Anything (AMA) to discuss best practices around postmortems. Reed is a prominent speaker and advocate of DevOps and operations complexity, and has over 15 years of experience in release engineering. His background in tech, along with his previous work at companies like Mozilla and VMware, give him a unique perspective into the inner workings of innovative organizations.

We are delighted to announce our new PagerDuty integration for Salesforce Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve customer issues in real time by improving communication and collaboration.

This week, we hosted our first-ever virtual PagerDuty Summit EMEA! Our CEO, Jennifer Tejada, kicked off the event by re-emphasizing PagerDuty’s commitment to the Black community and to improving equality and representation, both internally and across the technology industry.

How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and they’re complaining about you on Twitter. OK BYEEE!” Our customers love PagerDuty (they legit tell us this). At the same time, they hate hearing from us because it means trouble.

This month, we are excited to announce a new set of product updates and enhancements built for real time and designed to fit the way you work, where you are, and with the tools you love to use! We continue to focus on enhancing the core functionality and aesthetic of the PagerDuty mobile app to help users better manage their digital operations while on the go. We strive to go beyond harnessing digital data from any software-enabled system to transform any signal into real-time insight and action.

For better or for worse, we have become a society obsessed with efficiency. There are watermarks of it in every corner of our lives—from digital banking and e-commerce apps to smart thermostats and doorbells. Yet, despite us using automation in almost all aspects of our personal lives, a joint study conducted by PagerDuty and Dimensional Research found that, in contrast, 90% of companies have little to no automation for issue resolution.

Social distancing remains essential as we eventually make our way through a post-COVID-19 world. Gone are the days of gathering 50 people into your largest boardroom, ordering pizza, and training them to be fully ramped on a product they are going to be relying on daily. PagerDuty is here to help during this time—a time where most businesses are having to run a virtual NOC, improve their digital crisis management processes, and speed up digital transformation timelines.