The Organization: Home Healthcare Provider with over 30 locations across the U.S.

End users are complaining of slow logons and IT cannot quickly identify root cause. When trying to identify the root cause of a Citrix end-user experience issue, the main display to view all of the Citrix user sessions is the Goliath’s Citrix Virtual Apps & Desktops session display.

End users are complaining of slow logon issues and there is no visibility if root cause is within the Citrix Broker Service, an issue with group profiles or even session latency.

When trying to identify the root cause of a Citrix end-user experience issue, one of the key pieces of information is if the issue is widespread or if the issue is somewhat isolated. The quickest way to make that determination is by using the Automatic Citrix Discovery and Dependency Map (topology view) within Goliath Performance Monitor.

The Extended Support end-date for XenApp 6.5 is just under two months away, so the remaining customers, which I expect to be a fair few, should be on their migration journey to the Flexcast Management Architecture versions of Virtual Apps and Desktops 7. We should take a moment to firstly identify the different types of customers and where they are on their Citrix Virtual Apps and Desktops journey.

Enterprise troubleshooting is not an easy task with many enterprises. Administrators are typically left maintaining many different solutions, attempting to evaluate root cause manually, or are left with solutions that do not give broad visibility into all aspects of the deployed Citrix or VMware Horizon deployment. This can leave systems down for longer than necessary and can leave administrators in a tough spot. We covered some of these pain points previously and can be found here.

Struggling to find permanent resolutions to your end-user performance issues that continue to pile up? Do you not have enough visibility into the root cause of these issues to prevent them in the future? If you are like many of Goliath’s customers, you know Citrix Director isn’t giving you the full visibility you need to resolve your Citrix virtual workspace issues; but management doesn’t seem to understand why Citrix Director isn’t the end all be all answer.

IT spends millions of dollars and years of worker-time so their workforces can work anywhere, anytime, on any device, securely. And a huge chunk of that investment is in VDI from Citrix or VMware Horizon, both on-prem and in the cloud. As a result, IT, you’ve delighted your end-users with a super high-performing, super reliable end-user experience, right?

Healthcare environments must ensure application availability around the clock to serve the needs of their patients. In many hospitals, while they serve patients 24×7, there is typically a lighter overnight load, but by the time the sun rises, healthcare teams start staffing in full force. Oftentimes applications in healthcare are deployed via Citrix. The Citrix infrastructure can be complex and adding an EHR application such as EPIC can make early morning health checks take a long time.

“Healthcare is too important to stay the same,” said Cerner’s CEO Brent Shafer as he closed his keynote for the 2019 Cerner Conference. “To drive positive change,” Brent said, “everyone must work together.” It made sense. His audience was a mix of clinicians, staff, health IT, and vendors. He was talking about taking healthcare and patient care to a new level.