Company leverages digital workspace solutions to quickly expand work-from-home capabilities, keeping employees safe and customers satisfied in the face of global pandemic.

Critigen provides global information services to organizations of all sizes around the globe. They are dedicated to delivering exceptional customer care and helping their clients improve overall business performance through IT. One of their specialties is in servicing industries that leverage Oracle Primavera P6, an Enterprise Project Portfolio Management tool.

* Originally published in 2018, reposted as COVID-19 drives increase need for tracking remote worker activity and performance. A major government agency enacted a new policy allowing employees to work from home using Citrix during times of inclement weather. This policy introduced a new visibility challenge for the organization. Read on to discover how they fixed the visibility gaps with the Citrix End-User Activity Report from Goliath.

The unplanned and unbudgeted surge in remote workers is creating new requirements and challenges for IT management. Understanding how these changes impact the IT infrastructure and worker’s effectiveness is vital to business continuity. Goliath offers the following out-of-the box reports that can help to better document key performance indicators and activity for the remote workforce.

Cloud Geeni is a fully managed cloud service provider guaranteeing their customers of all sizes 99.9% up-time and high-performing virtualized desktops and applications on their proprietary cloud platform. Their customer service commitment is high, promising their customers that they will not be burdened with the day-to-day maintenance of their IT delivery infrastructure, enabling their users to work freely with high-performing applications and desktops anywhere and at any time.

Why is it so difficult to find the Citrix expertise you need to successfully manage the end-user experience? It is all in the numbers. And the numbers are not changing anytime soon. Citrix sites support over 400,000 customers. On average, an organization has 2-3 total FTEs managing and monitoring their Citrix environment. If you take those numbers, then roughly there is a demand for at least 1.2 million experts who need to be able to interact with Citrix in a knowledgeable way.

Whether it is due to the scare of the Coronavirus, inability to hire locally with the competitive job market, or the growing trend of offering flexible workstyles, more organizations are offering work from home or remote working options. As someone who has worked remotely for the past 10 years, I know more often than not my days start sooner than most in the office and end later as I have no commute to worry about.

Goliath Technologies announces the latest release of its industry-leading technology with enhanced embedded intelligence and automation, raising the bar for end-user performance monitoring and troubleshooting for environments built on Citrix Virtual Apps and Desktop or VMware Horizon platforms, whether on-premises or in the cloud (e.g. AWS, Azure).

A large health system with over 15 hospitals and hundreds of clinics across the U.S. provide VDI desktops to their medical staff via VMware Horizon View, and from those VDI sessions the medical staff accesses Cerner Millennium. Cerner Millennium is being delivered by Cerner’s remote hosting option (RHO) which delivers access internally via Citrix. This configuration is how 90% of their staff access Cerner Millennium.

Goliath Performance Monitor can help you isolate the root cause quickly so you can troubleshoot and resolve with permanent fix solutions. When trying to identify the root cause of a Citrix end-user experience issue, the main display where you can view all of the Citrix user sessions is the Virtual Apps & Virtual Desktops display.