A compass for designing your escalation policy
The first time you sit down to design an escalation policy, it can feel a little like a crossroads. You know incidents need to reach the right people. You just aren’t sure which structure makes the most sense. Should you route by severity? By who’s available? Or by team? There’s no single right answer. Think of this guide as a compass. A compass doesn’t tell you exactly where to go. It helps you orient yourself based on where you already are.