Operations | Monitoring | ITSM | DevOps | Cloud

A quarter has passed since we launched our Reliability Management capabilities that help developers focus on defining, monitoring and managing Service Level Objectives (SLOs) to drive great digital experiences. Reducing alert fatigue and balancing innovation with reliability are common outcomes that customers expect from Reliability Management. If you are new to SLOs, these insights from our customers capture common practices among peer developers.

Work-life balance is so important to us that 72% of U.S. employees consider it a high priority when choosing a job. It lets you spend time with your family and friends and gives you a much-needed break from work. For those of us in the website monitoring world, it can be hard to find that balance. Bad website monitoring only worsens the issue, leading to more stressed-out, overworked developers who ultimately burn out and even quit.

Both DevOps and ITIL are two popular frameworks in the IT space and get a lot of attention. However, while both are frameworks, DevOps is more of a collaboration method and shift in thinking vs. ITIL, which is a set of detailed guidelines for IT service management. You can be fairly flexible when it comes to your DevOps implementation in your organization, ITIL is more rigid, with very prescriptive guidance necessary for it to earn the label of ITIL.

This month, I have been delivering a three-part Boot camp series focused on the MSP Sales process. MSPs that I have been speaking with lately, have been telling me that they are starting to gain success with their marketing, and are increasing the volume of leads they are generating. However, they are also telling me they’re struggling with how to move those leads through the sales process and converting them into new, signed, Managed Services contracts at the end.

The modern software supply chain is complex. JFrog internal data shows that most enterprises use 12+ package types and 90 percent of applications depend on open source software. Additionally, there is a wide array of tools to support the software development process, including Source Code Managers (SCMs), Integrated Development Environments (IDEs), CI/CD suites, and more. But managing the diverse activities associated with the software supply chain with separately administered tools can be tricky.

Are your Apache Impala queries running slow and not achieving peak performance? Given Impala’s complexity, troubleshooting can be very difficult. Optimizing query performance is near impossible without the right tools. Good news: Pepperdata Query Spotlight now supports Apache Impala.

There’s no doubt that patching is tedious work. However, CNP technologies’ article on the importance of patching points out that “74% of companies say they simply can’t patch fast enough because the average time to patch is 102 days.” Understanding the patch management lifecycle is the first step that organizations take towards optimizing patching processes and creating a more secure IT environment.

After two years of virtual and reduced-size events, AWS re:Invent was in full swing for 2022 with over 50,000 attendees — more than double 2021’s in-person attendance. Among the many new service and feature announcements, there were two themes that resonated (re:Sonated?): event-driven architectures and cloud-powered innovation. These uniquely position AWS partners to accelerate their customers’ business transformations.