Insight reports that 55% of small to medium business (SMB) owners feel that the tech tools and solutions they use are getting in the way of them progressing and using newer IT tools. Unfortunately, a lot of these organizations definitely feel stuck because they lack the knowledge of how to advance their tech. What if you didn’t have to be the one to oversee all the tech in your business?
For the last couple of years, most of us have been working from home. Pandemic has changed the world of networking and events. Events went virtual because of lockdowns. Now they’re becoming in-person again. These events are a great way to drive new business. Exhibiting at shows can be expensive, but you can achieve a lot as an attendee. You’ve probably spent quite some time building your digital presence in the last couple of years.
At our N-able Empower event held in Las Vegas last month, our CEO John Pagliuca spoke to more than 400 of our MSP partners about the fact that he while doesn’t believe anything is recession proof, he does believe that the MSP industry is recession resilient.
Leaving software unpatched is one of the most basic, unforced errors an executive can make, but companies large and small keep learning this the hard way. Keeping software up-to-date is harder than it seems, so even when execs are aware of the importance of patching, the sheer volume of needed fixes and the high error rate mean that not every company stays protected.
With customers’ Microsoft environments becoming more sophisticated, the days of MSPs being hired to ‘just’ service an organization’s Microsoft 365 needs are long gone. Pre-pandemic, tasks typically revolved around new client setups, migrations, and updating existing Microsoft setups. It’s a different story now. MSPs are focusing their time on digital transformation, which means that more processes are needed to manage tenants. So, how can processes be more efficient?
Service Level Agreements (SLAs) are instrumental to the modern MSP business. Establishing expectations with clients is the first step to delivering valuable services and maintaining a positive client experience. In this article, we’ll discuss the key metrics to include in an SLA document as well as best practices for SLAs. With this knowledge, you’ll be able to create the most comprehensive SLAs in 2022 and beyond.
Cyberthreats and cyberattacks continue to grow more advanced and complex, making them much harder to stop. In fact, a recent study showed that cybercriminals can penetrate an organization’s network and access network resources in 93 out of 100 cases. The odds of keeping cybercriminals away don’t look hopeful for organizations across all industries.
