Over the past few weeks, we’ve all been paying very close attention to the events unfolding in eastern Europe. As an individual, it’s heartbreaking to see a war break out and the impact it’s having across the region. We know that cyberattacks are now a part of war. We also know cyberattacks can be targeted, but also have the potential for unintended consequences and increased impact as they can spread outside of the initial target.

As people continue to expand their business operations on technology and devices, the necessity of a functional and efficient help desk cannot be overstated. With ticketing software, help desk teams can provide excellent and swift assistance that keeps end users productive and IT operations running smoothly. As these roles become increasingly important to maintaining efficient workflows, organizations should understand how to apply best practices that make an impact.

In my previous blog, I looked at what’s currently going on in the MSP market with respect to mergers and acquisitions. I also set the scene to discuss some of the key things we’ve learned from this activity and how this is helping to shape the way we are supporting our partners that are going through this process.

Endpoint management solutions enable businesses to manage their entire IT portfolio more efficiently and effectively. Combining monitoring, management, patching, remote support, and automation functionality in a single-pane-of-glass, endpoint management solutions like NinjaOne give you full visibility and control over your IT assets.

A well-run IT team keeps track of every asset in their domain, including hardware, software, and licenses. The specific task of managing hardware assets is known as hardware asset management. This involves keeping tabs on hardware from the time it's requested and purchased to the time it's phased out of use and disposed of. As you can imagine, this can be a daunting task when handled manually. Without procedure and special tools, the process can be scattershot and rife with opportunities for error.

You’ve got a script. Maybe you wrote it or maybe you found it online, but it handily solves a problem your users face or does a task you typically spend several minutes on with a single command many times a day. With any RMM platform, it would normally be a simple matter of deploying the script to those devices, setting the schedule for it to run, then sitting back and sipping your beverage of choice. Unless you’re in the server room—no food or drink in the server room.

Microsoft began the launch rollout of the New Commerce Experience (NCE) in January 2022. This launch brings about changes that impact how MSPs and end-users purchase Microsoft 365 licenses. In addition, Microsoft created the NCE to reduce complexity and offer savings for long-term commitments while also bringing on new features to make CSP a competitive alternative to the traditional Enterprise Agreement (EA). This post will cover everything you need to know about Microsoft NCE.

“Hello, my name is Eric, and I am a Backup Nerd.” When spoken during an introduction, that statement might easily be mistaken as insulting or demeaning to myself and others. In some circles, it could easily be interpreted as a call for help or as my acknowledgement (or “first step”) to admitting that I might have a problem. Head Nerd, specifically the backup variety, has been my professional title for the past few years and I fully embrace it.

Technology has become increasingly prevalent in business operations, to the point that it's practically mandatory. IT assets can range from individual computers to entire networks. Since there are typically countless different IT assets, the process of IT Asset Management has become increasingly essential.

Owning an IT business isn't for the faint of heart. Risk naturally comes with the territory, but according to successful MSP veterans, owners can do several key things to mitigate their risk and give themselves a foot up over the competition. Instead of preparation and proactivity, many businesses find themselves where quick reactions to risks that arise are the only way forward—business whack-a-mole, for lack of a better term.