If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.
In my prior three blog posts, we set some ground rules, looked at some out-of-box dashboards, overloaded an in-box property, and finally created an innovative structure to communicate status using SquaredUp's EAM feature. Looking back, when I started this blog, I explicitly stated that traditional monitoring wasn't our goal. It's essential, but the industry (in broad terms) hasn't been successful with monitoring when the only focus is on the infrastructure perspective.
In my prior two blog posts, we focused on creating a bunch of Enterprise Applications (EAs), tagging those EAs, and then updating the Status dashboard to only show those EAs that are Critical Service Offerings (CSO). For this blog post, we will create some relationships and demonstrate how alerting behaves using SquaredUp's Manual Reporting Availability functionality available in the EAM tier of the product. For this post, we're going to do amazing stuff!
Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.
Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.
ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.
In my last blog post, we focused on creating 29 Enterprise Applications (EA). We also spent some time talking about our Critical Service Offerings (CSO) and Supporting Service Offerings (SSO). And finally, we looked at three out-of-box dashboards. If all you needed was to create a dashboard to control the boxes’ color quickly, you already have what you need.
As part of my job as a tech evangelist and a pre-sales engineer here at SquaredUp, I often find myself talking to a lot of people. And understandably, when you as a consumer are trying to evaluate a product that you may potentially invest in, it’s only natural that you want to compare different products and decide which one’s better and/or offers more value for money and why.
We are thrilled to announce that among our other big plans for 2021, we have migrated and upgraded our much-loved Community Answers platform! It is now a lot easier to connect with the rest of the monitoring community and get the answers you are looking for.
