The global COVID-19 pandemic ushered in a new era of remote work. The Pew Research Center reports that over 71% of people had transitioned to working from home at the height of the pandemic. As of 2023, that number is still relatively high, with 59% of workers remaining at home though social distancing restrictions have long been relaxed. As remote work becomes increasingly common, many managers are considering transitioning to the new model.

For years, many organizations have hesitated to build a monitoring strategy for Workforce Experience, focusing on their consumer counterparts instead. A recent IDC Spotlight, sponsored by Catchpoint, suggests those days are soon to be numbered. In this blog, we will explore the key takeaways from the IDC Spotlight on hybrid work trends, entitled, Moving Toward a Hybrid-First Organization with Seamless Connectivity and Collaboration. Key Findings.