Senior IT leaders, motivated by both the changing nature of our economy and more recently, the COVID pandemic, have decisively shifted their focus toward applications. The industry catchphrase for this shift, digital transformation, makes clear its dual nature: directed toward the digital future while at the same time acknowledging that the existing environment must be modernized—in other words, transformed. Tasked with enabling this new breed of applications are operations groups.

Throughout the world, the business and service sectors thrive on the best customer service management practices to ensure customer retention, boost customer sentiments to increase the profitability and branding of their business. But amidst the emerging technological advances, AI (Artificial Intelligence), as it is well known, is turning the table for businesses in winning the game of gaining customer trust and loyalty.

Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom, and Contact Center as a Service Solutions (CCaaS) like Five9 and Genesys to improve communications, simplify operations, and accelerate IT agility. As the COVID-19 outbreak clearly demonstrated, UCaaS and CCaaS solutions are ideal for delivering enterprise communications services to remote workers, mobile users, and small/home offices.

Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom, and Contact Center as a Service Solutions (CCaaS) like Five9 and Genesys to improve communications, simplify operations, and accelerate IT agility. As the COVID-19 outbreak clearly demonstrated, UCaaS and CCaaS solutions are ideal for delivering enterprise communications services to remote workers, mobile users, and small/home offices.

You probably can’t believe I’m asking that question. It’s like showing up to a party and immediately asking about the afterparty. Is it really time to look for the exit? No…but yes. We used to deploy apps on systems in data centers. Then we moved the systems to the cloud. Then we moved the apps to containers. Then we wrapped it all in Kubernetes for orchestration, and here we are. Each advance in technology unlocks doors we couldn’t reach before.

Large portions of software development budgets are dedicated for testing code. A new component may take weeks to thoroughly test, and even then mistakes happen. If you consider software defects as security issues then the concern goes well beyond an application temporarily crashing. Although even minor bugs can cost companies a lot of time to locate the bug, resolve it, retest it in lower environments, then deploy it back to production.

In our previous post, we discussed the recent security incident at Codecov and the following investigation at Mattermost. As a follow-up to that we wanted to share some of the basic design principles as well as a handful of more technical tips and tricks around CI/CD pipeline security that helped Mattermost come out of the incident unscathed.