Operations | Monitoring | ITSM | DevOps | Cloud

Latest Publications

451 Research: Gain Intelligence Through SaaS-Based Monitoring and Machine Learning

The ability to analyze data across customers in order to inform their offerings is emerging as a potentially significant differentiator between monitoring vendors that have SaaS deployment offerings and those that don't. While some vendors pursue this opportunity, others are waiting on the sidelines, uncertain about privacy implications.

Modern Incident Response: The Definitive Guide

To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.

Beginner's Guide to Observability

Gaining insights from your data requires more than collecting and analyzing metrics and logs. With the acceleration of customer and business demands, site reliability engineers and IT Ops analysts now require operational visibility into their entire architecture, something that traditional APM tools, dev logging tools, and SRE tools aren't equipped to provide. Observability enables you to inspect and understand your IT stack; but what is it, and how does it differ from IT monitoring?

The Language of Incident Management

The way people communicate during "peacetime" and "wartime" is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.

OpenTracing eBook: Distributed Tracing's Emerging Industry Standard

The Cloud Native movement and migration of applications to microservice architectures require general visibility and observability into software behavior. OpenTracing aims to offer a consistent, unified, and tracer-agnostic instrumentation API for a wide range of frameworks, platforms and programming languages.