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Latest Videos

Reporting Incident Using Webforms I Creating Alerts from Outside the Squadcast Ecosystem I Squadcast

Webforms can help stakeholders & the customers of an organization easily report issues. This video explains how users from outside the Squadcast ecosystem can report incidents by filling out a simple form and extend customer support by empowering internal stakeholders and customers to report issues on the go.

How To Setup Outgoing Webhooks in Squadcast | Recieving Incident Information | Squadcast

Webhooks allow you to connect a platform you manage (either an API you create by yourself or a third-party service) to a stream of future events. Setting up a Webhook on Squadcast enables you to receive information (referred to as events) from Squadcast as they happen. This can help you avoid continuously polling Squadcast’s REST APIs or manually checking the Squadcast web/mobile application for desired information.

How to Set up SLOs and Configure SLIs in Squadcast | Tracking Error Budget & Burn Rates | Squadcast

This video will help you define and monitor Service Level Objects for your services and also set up and track error budget burn rates in Squadcast. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.

Suppression Rules in Squadcast | Minimise Alert fatigue | Suppress Non-Actionable Alerts | Squadcast

This video talks about Alert suppression in Squadcast. Alert Suppression helps you avoid alert fatigue by suppressing notifications for non-actionable alerts. Squadcast will suppress the incidents that match any of the Suppression Rules you create for your Services. These incidents will go into the Suppressed state and you will not get any notifications for them.

Using Tagging and Routing Rules in Squadcast I Incident Classification I Event Tagging I Squadcast

Event Tagging is a rule-based, auto-tagging system with which you can define customized tags based on incident payloads, that get automatically assigned to incidents when they are triggered. This video explains how to create Tagging rules for efficient Incident Classification.

Adding Incident Watchers in Squadcast | Incident Notifications and Updates | Squadcast

This video talks about Squadcast's Incident Watchers Feature. In Squadcast, any user/stakeholder can subscribe to an Incident and act as a Watcher for an incident. Incident Watchers can choose to receive notifications for all the updates of an incident. This allows any user/stakeholder to act as an observer of the incident, even if they are not active responders. You can customize your watch options for the incident and receive notifications only for those updates.

Analytics in Squadcast | Visualize Team and Organization Level Analytics | MTTA MTTR | Squadcast

Analyzing incident data plays a key role to do better SRE. Squadcast's Analytics Dashboard helps you analyze the performance of your Organization/ Team, for a given time period. It also gives you more insight into past outages that affected your systems.