The Service Catalog lets you add and define your services to match your organization's infrastructure and architecture and then assign a group to take ownership of each service. This makes sure that when you identify the service at the root cause of an incident, there's no question about exactly who is responsible for that service.

If you can't find a workflow template in xMatters—no problem! You can easily design your own workflow from scratch. With a custom workflow, you can completely customize your incident resolution process by building your own forms, properties, messages, and responses.

Creating flows with xMatters low-code workflow builder, Flow Designer is simple. To execute a flow you need two things: A trigger and at least one step. The trigger will initiate the flow, and the step will perform an action. However, flows can get as large and complex as your incident process requires and can be used to automate and add intelligence to your resolution processes.

xMatters low-code workflow builder, Flow Designer, lets you build and execute multi-step processes simply by dragging, dropping, and connecting steps. Steps perform an action in your resolution process. That action could be enriching data from an external tool, creating a ticket in a service desk, or sending an actionable notification. The possibilities are endless.

OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.

xMatters has hundreds of pre-recorded phrases as well as a text-to-speech engine to communicate with users using voice devices. But you can use the Phone Recordings page to edit and record your own phone recordings to use with your voice communications.

The TTS dictionary in xMatters is used to customize how the Text-to-Speech engine pronounces words used in your voice notifications. You can use this to change common acronyms or abbreviations used by your company into something that listeners can understand better when spoken aloud.

The xMatters agent is a service that you install behind a firewall on a system to process integration builder scripts. This allows integrations to interact with your company’s file system or communicate with systems that can’t be accessed externally.

The Conference Bridge page is used to configure externally hosted conference bridges for use in your workflows. An external conference bridge is hosted through a third-party provider rather than xMatters. You can use an external bridge to connect to Webex, InterCall, GoToMeeting, or other conference hosting solutions.

Alert flood control reduces the number of alerts that are generated in xMatters when you experience a flood or alert storm from one or more of your systems.