Cloud storage involves storing your data on a server that belongs to a third-party cloud service provider (CSP) rather than on-premises. Because many CSPs have large numbers of servers available, it tends to be more cost effective to pay a recurring fee for off-site storage rather than storing all of your files locally. Additionally, many organizations use cloud backups to save space in local storage and to improve accessibility and availability.

For a Managed Service Provider (MSP) to grow, it must win new customers. However, each new customer brings more devices and users that require management, incident ticket resolution, and provisioning. If the above is actioned manually, an MSP requires dedicated staff to handle the new clients’ users, devices, resolve tickets and requests. Bearing in mind, each staff member can only support a certain number of users and devices.

Last month, at N-able’s Empower partner event in Prague, Chief Security Officer, Dave MacKinnon conducted a roundtable with executives from MSPs from the UK, Germany, Poland, and South Africa. The topic centered around artificial intelligence (AI) and initiated dialogue around whether they were planning to embrace AI and their concerns around the impact it could have on technology as a whole. After the event, I sat down with Dave to discuss some of the insights gained from the roundtable.

Secure remote access is now a necessity for organizations, especially since the hybrid work model is expected to grow from 42% in 2021 to 81% in 2024. To secure remote access and provide support for hybrid or fully remote teams, businesses rely on remote access protocols, such as Remote Desktop Protocol (RDP). With this post, you can dive deeper into various aspects of RDP, such as pros/cons and use cases, and acquire a better understanding of this essential protocol.

Providing IT support is a tough job, especially when devices in the IT environment you manage are all in separate locations. Luckily, that particular issue can be resolved by remotely taking control of the computers and endpoint devices you manage. Many possible methods and tools are available for remote control that enable you to access and control a device from anywhere.

Perhaps the worst IT scenario an organization can face is an unexpected and forced suspension of all its operations. The downtime that’s experienced in such a situation can lead to financial damages that far exceed those from lost data or hits to reputation. While cyberattacks vary in intensity and approach, downtime and catastrophic loss of data come in many more forms and are equally, if not more, difficult to avoid.

As technology advances and businesses strive for efficient IT operations, the need for robust Remote Monitoring and Management (RMM), Patch Management, and Endpoint Management solutions becomes paramount. In the recently released G2 Summer 2023 Research Report, NinjaOne is proud to announce top ratings in multiple categories.

Microsoft's July 2023 Patch Tuesday updates highlighted several vulnerabilities under active exploitation, including one (or more?) that remains unpatched. Here's what you need to know about CVE-2023-36884, a zero-day vulnerability that attackers are exploiting to gain remote code execution via "specially-crafted" Microsoft Office documents.

Having spent time with hundreds of different MSPs from around the world since starting our Business Transformation Program, we see that there are really three areas where MSPs are facing challenges today: This list in itself probably isn’t going to be news to anyone, but I think the way these topics are talked about within the N-able Business Transformation Program is a little different.