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The latest News and Information on Managed Service Providers and related technologies.

Mastering Patch Management - Best Practices for Corporate IT

In recent years, the number of cyberattacks has increased dramatically. These attacks can be costly and disruptive, and they can even lead to the loss of sensitive data. Patch management is one of the most effective ways to prevent these attacks, as it can help to close security vulnerabilities that cybercriminals can exploit. However, patch management can be a complex and challenging process.

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From monitoring solution to automated growth, an MSP's AIOps story

With around 130 employees, Innflow, one of the leading SAP consulting companies in Switzerland, implemented the Avantra AIOps platform for its private cloud infrastructure, three and a half years ago. Initially, the aim was to monitor its customers' SAP systems more precisely. After deploying Avantra, the SAP Basis team at Innflow quickly gained better control over the status of all customer systems and recorded significant quality improvements, as Felix Hausheer, Team Lead SAP Basis, confirms.

SOC 2 Compliance: Overview & Implementation

Security of data is essential in a business and technology environment where consumers are increasingly seeking cost-effective, secure, and scalable data storage solutions. Although you may think your security practices are effective, guidelines like SOC 2 can help you determine how well you’re really doing without the risk of any legal consequences or fines.

SaaS Backup: Complete Guide & Best Practices

The cloud is integral to many organizations, and a substantial number regularly use SaaS applications during daily business operations. However, not all organizations have implemented backups, which can create problems such as accidental deletion, security incidents, or hardware failure. SaaS providers do not solve these problems, so the best and easiest way to protect your organization from downtime and losses is to implement SaaS Backup.

Ransomware Backup: How to Prevent Disaster

Anyone whose company has suffered a ransomware attack can tell you that the negative effects are extensive. Ransomware attacks are costly, time-consuming, and damaging to your organization whether you pay the ransom or not. Losing your data would almost certainly be a complete disaster. The question, then, is a pressing one: How do you get your data back without paying the ransom?

Good to Great: Best Practices for Remote Management Success

As an IT service provider, you’re likely dealing with all you can handle. The good news is that implementing remote management is not one more thing on your to-do list; rather, it’s an essential tool for getting tasks off your list more quickly. This post will provide an overview of remote management solutions, essential components of a good, reliable solution, and best practices that will help you get the most out of your implementation.

ITIL vs ITSM: Explained for Professionals

IT professionals always search for the most efficient and cost-effective solutions, methods, and best practices. The Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) are related guidelines that can help in this pursuit. Both ITIL and ITSM revolve around providing IT services. Although they prioritize and attend to different things, ultimately, their goal is to improve both efficiency and efficacy. Read more about ITIL vs. ITSM below.

Top 4 Methods Used to Attack Networks (And How to Defend)

Threat actors use a number of different techniques to gain access to company networks so that they can deliver ransomware payloads. In this blog, we look at four of the most common techniques currently being used to attack networks. The intent is to help MSPs and IT admins understand where the threats are coming from, and then where to focus their attention in order to protect their (or their customers’) networks.

A Simple PowerShell Script for Installing Chocolatey

For IT professionals and Managed Service Providers (MSPs) charged with managing multiple systems, software installation can be a major time-suck. Utilizing package managers like Chocolatey can be a game changer. Yet, ensuring Chocolatey itself is installed or up to date can also pose a challenge. To streamline this process, we have designed a PowerShell script that makes installing and upgrading Chocolatey — and consequently, your desired applications — effortless.

What is a Firewall? Understanding Your Organization's First Line of Defense

Your organization depends on reliable network and endpoint security to ensure that all data is handled, stored, and protected properly. Generally, a comprehensive network security plan includes anti-virus software, access management, zero-trust policies, and endpoint security tools, among other things. A Firewall is considered to be one of the most important components of a network security plan.