Incident response: Unlocking knowledge and breaking down silos
In a world of monolithic applications and microservices, responding to incidents can be a painful process, involving multiple people with siloed knowledge jumping between different tools to find the relevant data and take action. Individuals within a business often hold the knowledge of how a particular component works, or how it depends on other services. The key to successfully responding to incidents is unlocking this knowledge and breaking down the silos between teams.