Virtualization is part of many IT environments and a very effective way to reduce expenses while boosting efficiency and flexibility. The NiCE VMware Management Pack enables advanced health and performance monitoring for VMware to leverage your existing investment, reduce costs, save time, and build efficiencies that will help shape a future-proof business.

If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.

In my prior three blog posts, we set some ground rules, looked at some out-of-box dashboards, overloaded an in-box property, and finally created an innovative structure to communicate status using SquaredUp's EAM feature. Looking back, when I started this blog, I explicitly stated that traditional monitoring wasn't our goal. It's essential, but the industry (in broad terms) hasn't been successful with monitoring when the only focus is on the infrastructure perspective.

In my prior two blog posts, we focused on creating a bunch of Enterprise Applications (EAs), tagging those EAs, and then updating the Status dashboard to only show those EAs that are Critical Service Offerings (CSO). For this blog post, we will create some relationships and demonstrate how alerting behaves using SquaredUp's Manual Reporting Availability functionality available in the EAM tier of the product. For this post, we're going to do amazing stuff!

Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.