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The latest News and Information on Service Reliability Engineering and related technologies.

Unleashing the Change Maker Within Webinar Preview

Apr 2, 2024 By Blameless In Blameless
Join us on April 16th at 10 a.m. PT for a 60-minute live webinar, where we'll discuss the secrets to driving change in your organization. We'll tackle two of reliability's biggest issues: getting budget and garnering support. Join us for Unleashing the Change Maker Within at 10 a.m. PST. We'll show you how to empower yourself to drive organizational change. Discover the secrets to selling your boss on the tools you need to automate your workflow and streamline your processes. We'll equip you with the strategies and insights to turn your great ideas into actionable plans.
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Future-Proofing IT Operations: Charter's Journey to Enhanced Reliability with Squadcast

Apr 1, 2024 By Squadcast In Squadcast
Discover the transformative journey of Charter, a leader in global IT services, towards achieving unmatched operational reliability through the strategic use of Squadcast in this insightful webinar recording. Chris Ardagh from Charter shares valuable insights and experiences, highlighting how advanced incident management practices with Squadcast have allowed the organization to redefine benchmarks in reliability engineering.
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cortex

Why and how to use site reliability golden signals

Apr 1, 2024 By Cortex In Cortex
Software complexity makes it harder for teams to rapidly identify and resolve issues. IT service management has evolved from an afterthought to a central part of DevOps. Microservices architectures are prone to delay or missed identification of such concerns. Monitoring mechanisms need to keep up with these complex infrastructures. Maintaining reliability and performance while harnessing this complexity requires a considered, data-driven approach.
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squadcast

Enterprise Incident Management: Guide & Best Practices

Mar 29, 2024 By Squadcast In Squadcast
In today's rapidly evolving technological landscape, incident management has become a critical discipline for enterprises to ensure uninterrupted operations and an optimal customer experience. Effective incident management involves a systematic approach to promptly detecting, responding to, and resolving incidents.
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blameless

What are Blameless Retrospectives? How Do You Run Them?

Mar 29, 2024 By Lee Atchison In Blameless
In most engineering organizations, everyone agrees that in complex systems, failure is inevitable. It’s possible to prevent the recurrence of certain incidents, reduce their impact, or shorten the time to resolution. However, it’s impossible to avoid them altogether. In the past, we asserted failures are a result of people’s mistakes. It was all about “the bad apple theory,” focused on finding the “guilty party” and removing them to prevent future failures.
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blameless

Incident Response Team | Roles & Responsibilities Defined

Mar 29, 2024 By Lee Atchison In Blameless
When your organization faces outages, errors, security breaches, and other incidents, you need to have a plan in place to take appropriate actions as needed. However, you also need a capable team of experts filling critical roles and responsibilities to execute those actions and effectively collaborate to resolve issues quickly. An incident response team, therefore should be developed in a way that avoids skills gaps in expertise.
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blameless

Incident Management Automation - What You Should Know

Mar 29, 2024 By Lee Atchison In Blameless
Automated incident management is the process of automating incident response to ensure that critical events are detected and addressed in the most efficient and consistent manner. In incident management, time is of the essence and the primary benefit of automated incident management is speed. With automation, you can accomplish time-consuming tasks much quicker. This brings down the incident response time and allows the team to focus their attention on matters that require their expertise.
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Giving Power Back To The Engineers: A Fireside Chat with MyFitnessPal

Mar 26, 2024 By Blameless In Blameless
The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.
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squadcast

Creating an Efficient IT Incident Management Plan: A Guide to Templates and Best Practices

Mar 22, 2024 By Vishal Padghan In Squadcast
In today's digitally-driven landscape, businesses rely heavily on their IT infrastructure to maintain operations smoothly. However, with this reliance comes the inevitability of encountering disruptions such as server outages, security breaches, or software malfunctions. Left unchecked, these incidents can have detrimental effects on productivity and revenue. This is where a well-designed Incident Management plan becomes indispensable.
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