Operations | Monitoring | ITSM | DevOps | Cloud

Nobody likes an unavailable website. But if you must take your site offline, a clear and well-designed maintenance page can turn around a bad experience.

Hi there! this is the first post on Statuspal’s young life :) we’ll be using this publication to communicate about new and upcoming features on our beloved platform and of course all things related to status pages & monitoring. First, an introduction is in order, Statuspal aims to solve a subtle but important problem, status communication & monitoring, sometimes sites go down, no matter how perfectly engineered they are, they will go down.

Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration.

During a server outage, your IT team can feel pulled in two different directions: First, having to communicate with customers about the issue and second, fixing the actual problem. Since you want to keep your customers informed while working to resolve the issue, there’s a solution tailored to your team: A status page can help you communicate while keeping pages updated with specific, clearly-written automated messages.

A typical workday for your IT team may go from calm to all hands on deck. When a problem occurs on your servers, you may not know the cause right away, but before you can start figuring it out, customers are blowing up your phone and monitoring systems. Everything you do from this point has a timestamp attached to it. If you wait five minutes to put up a status page, that could equal 100 people who have submitted tickets. The longer you wait, the more people you will have to get back to.

A snow delay can throw a wrench into your typical workday at the daycare center — especially if you’re fielding emails and phone calls from concerned parents. When you start receiving these emails, phone calls or texts from parents asking whether to pack their kids’ lunches, you may have to answer each of message in an emergency. This can snowball into calls or emails asking for more information about the snow delay.

An outage with one, several or all of your servers is hectic enough, but add in a stream of emails and phone calls from concerned customers and you’ve got a full-on situation. When you start receiving these emails, phone calls or texts from clients who need access to their applications on these servers, you may have to individually answer each request in an emergency or during scheduled maintenance.