Operations | Monitoring | ITSM | DevOps | Cloud

In the first three installments in this series, you learned how to send and request data with outgoing webhooks, incoming webhooks, and slash commands. In this article, you learn how to do this with the Mattermost API. Setting up webhooks or slash commands in Mattermost is very easy. Using the Mattermost API requires a few more steps. At the same time, the API is way more versatile and powerful than the other methods. Once you have made your first connection to the API, you will love it!

ITIL has established itself as the gold standard of guidelines for service management over the years. And with so many employees working remotely this year as a result of the COVID-19 pandemic, the best practices and guiding principles of ITIL 4 are arguably more applicable than ever. The sudden shift to remote work for many organizations has forced teams to increasingly rely on technology and find new ways to convey important messages.

In today’s press release, we announced the extension of our partnership with Avast Business. Avast Business will be incorporating Ivanti Security Controls Advanced SDK for Ivanti OEM partners to offer patch management functionality through Avast Business CloudCare. This incorporation will automate and simplify the patch remediation process.

The application portfolio of companies is rapidly shifting to SaaS applications. This shift is having a significant impact on the managed services activities of SLTN, a service provider from the Netherlands. Users demand an IT environment that works anytime, anywhere, and that is always sufficiently fast to be able to do their jobs. To be able to monitor and guarantee these demands, SLTN has entered a partnership with eG Innovations.

Looking back to our virtual event last week, Remote CTRL, we decided to round up some of the best literature out there around employee experience and technology. As workforces around the US and the globe continue to adapt to remote working and SaaS usage keeps on rising, we wanted to know more about how I.T. teams are managing digital employee experience (DEX) and gain insight from some of the leaders in the field.

We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! Our latest release expands Change Impact Mapping integrations and experiences, gives access to the Visibility dashboard for Business plans, improves on-call processes and analytics, and advances incident response automation so teams can work more efficiently during the moments that matter.

Gaining operational maturity isn’t something that happens overnight after implementing new tools. At its core, it’s a concerted effort in shifting culture so that people can break down communication silos to ship better software and implement more transparent processes.

You may have seen the Honeycomb white paper on metrics, and want to use the power of Honeycomb with metrics. Sending infrastructure metrics data to Honeycomb has always been possible, but with our focus on debugging the user experience inside the application, it isn’t the first or most obvious thing to do. This post will discuss why we use metrics in general and how to think about metrics in Honeycomb.

In today’s modern age, the most crucial aspect of communication is expression. Various groups express their thoughts or feelings through their work. For example, painters express themselves through their paintings as well as singers express themselves through the way they sing. Writers might make you feel their thoughts while reading some of the articles or books they knew how to write primarily for their readers so the readers will understand their feelings and thoughts.