Practical Guide to SRE: Incident Severity Levels
Incident severity levels are a measurement of the impact an incident has on the business. Classifying the severity of an issue is critical to decide how quickly and efficiently problems get resolved.
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How NHS Scotland manages a national vaccination program
With ServiceNow, the NHS Scotland integrated national data with local GP records to create a consistent, dynamic workflow—protecting citizens in the fight against COVID-19.
How to Create a New Task List or Checklist Template for Team Members | StartingPoint
In this video, we show you how to create checklist templates for team members to remember their day to day tasks within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
How to Create a New On-boarding or Checklist Template for Customers | StartingPoint
In this video, we show you how to create an on-boarding or checklist template to have an easy way to complete tasks within StartingPoint for your customers. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
How To Create New Project Templates | StartingPoint
In this video, we show you how to create project templates to have an easy way to initiate projects within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
Project Management with Mattermost and Focalboard
We created Focalboard to be a self-hosted, open source alternative to tools like Trello, Notion, and Asana. One of the most common use cases for each of these tools is managing projects. When we looked for a project management solution to coordinate the development of Focalboard itself, the choice was clear: We would use Focalboard to build Focalboard (just like Mattermost uses Mattermost to build Mattermost).
How to Monitor Full-Stack Django Applications
Modern web applications can be complex. A typical application stack usually involves several components spread across different layers. For example, HTML5 and AngularJS can make up a site’s front end. User inputs and queries from the front end can be passed on to containerized microservices running on a middleware, which in turn could pass the queries to a back-end database. Systems like WAFs and LDAP servers can be used for security and authentication.
A DBA's Habit for Success: CMMI (Part Five)
We’ve reached the final piece of our five-part series, and while I’m sad to end it, I hope you or your DBA teams have learned enough to move forward with the Information Management Maturity Model (IMMM). Although there are five steps to this model, several DBAs stop at the fourth. It’s common for large organizations to give this step to management and higher-ups, rather than DBA teams.
Developer, Transform Yourself: Digital Transformation Starts with You
As technical professionals we spend a lot of time developing technical skills. Checking the right boxes of experience with languages, tools, and technologies is what typically lands us a job interview for our specialty. But what wins the job in DevOps — and carries you to success in it — are your human skills. Even more than technical chops, personal traits like mindset, communication skills, and work habits are your strongest assets in making DevOps work.
ABC's of UEM - Part 3
In my introduction to this blog series, I talked about why Unified Endpoint Management (UEM) is more relevant than ever before. While reading this blog put your own experiences into perspective with how you and your company were forced to work during COVID-19.