It's hard enough to run an operations center in the best of times, especially in large, complex environments supporting myriad applications. Some of the many challenges are: Now throw in the current set of challenges with personnel being remote, and the problems get compounded exponentially. The ability to "tap the shoulder" or "conference room huddle," while not always the most efficient to begin with, is no longer an option.

Industry analyst firm Forrester Research just released a new report entitled The Forrester Wave™: Artificial Intelligence for IT Operations, Q4 2020. In a 33-criterion evaluation of AIOps providers, Forrester identified the 11 most significant ones and researched, analyzed, and scored them. We are excited to be recognized as a Strong Performer in this report, scoring the highest possible score in the infrastructure and cloud monitoring category.

In a recently published Network World article, "How to Consolidate Network Management Tools," the author wrote about how "enterprise IT shops are getting serious about winnowing the tools they use for network capacity planning, monitoring, event correlation, configuration management and more." In the article, the key problem statement was offered by industry analyst firm EMA: "The problem is that having a patchwork of multiple, siloed tools can be expensive and leads to ‘fragmented workloads, ineffi

As I wrote in a previous blog post, the world has recently undergone unprecedented changes that have wreaked havoc for CIOs as they struggle to ensure operational continuity, especially in scenarios where extreme changes happen overnight. What does operational continuity look like as businesses move forward in the framework of the new normal? In the earlier blog post, I highlighted some significant paradigm shifts the new normal includes, with a specific focus on these areas.

As I wrote in a previous blog post, the world has undergone massive changes that have created chaos for CIOs as they struggle to ensure operational continuity, including when in scenarios where things change in an unprecedented fashion overnight. What does operational continuity look like as the world moves forward in the paradigm of the new normal? In the previous blog post, I highlighted some significant paradigm shifts the new normal will include, with an intensified focus on these key areas.

As I wrote in a previous blog post, the world has undergone massive changes that have created chaos for CIOs as they struggle to ensure operational continuity, including when in scenarios where things change in an unprecedented fashion overnight. What does operational continuity look like as the world moves forward in the paradigm of the new normal?

COVID-19 has impacted the lives of almost everyone on the planet. Health and safety are obviously the top concerns. But as everyone knows, it has also severely disrupted businesses worldwide and has, specifically, created chaos for CIOs as they struggle to ensure operational continuity even as things change in an unprecedented fashion overnight.

It’s common for modern businesses to rely on 2,000+ custom-developed applications and it requires substantial cost, time and effort to ensure 24/7 optimal performance of those applications. IT Ops teams depend on advanced application performance monitoring (APM) to scale up key business capabilities and boost innovation. But the APM tools that provide the deepest insights for critical applications are extremely expensive and are cumbersome to deploy.

Gartner’s latest Market Guide for IT Infrastructure Monitoring Tools has just been released, and we are once again proud to be included as a Representative Vendor. Unsurprisingly, Gartner has found that customer trends toward the adoption of multicloud technologies continue to progress, which can have big implications on the monitoring platforms deployed to keep pace.