Service incidents are unavoidable in today’s complex and dynamic IT environments. They can cause significant disruption to business operations, customer satisfaction, and revenue. However, many organizations are still struggling to manage service incidents effectively. Here, we will explore some of the common challenges faced by ITOps team and how HEAL, an AI-powered tool, can help conquer them.
Continuing our series on 2023 learnings from APAC, it’s increasingly evident that incidents in organisations are not a matter of ‘if’ but ‘when,’ regardless of their size or industry. Recently, the APAC region has been witnessing regulatory bodies taking stricter actions against major companies for subpar services, leading to substantial penalties.
From speaking with IT professionals, clients, and employees from other network-reliant departments, our team has put together a list of the 10 most asked network performance and network questions to give you a basic understanding of network performance. With many businesses booming, and remote work on the rise, monitoring your business’ network performance has become more important than ever.
The digital world is full of change, so there aren’t many situations that place IT professionals on edge. However, Broadcom’s acquisition of VMware is an exception, since it will impact hundreds of thousands of IT professionals and their organizations. At the moment, VMware has over 500,000 customers worldwide who rely on their services. The Broadcom VMware acquisition, which closed on November 22nd, 2023, has the potential to affect each and every one of these users.
As businesses expand and adapt to the digital era, the need for scalable cloud services becomes paramount. Scalability—the ability of a system to handle growing workloads—ensures that enterprises can thrive without hardware constraints. Industry leaders such as Azure and AWS have been at the forefront of this evolution, continuously enhancing their platforms to provide seamless scalability.
